Refund Policy

At Eye Popping Art, every order is custom made just for you. Whether you are creating custom wall art, photo gifts, canvas prints, metal prints, acrylic prints, framed prints, drinkware, pillows, blankets, coasters, cutting boards, placemats, or ready-made artwork, each piece is printed specifically for your order.

Because every item is custom produced, we do not accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong product, changing your mind, image quality issues from the uploaded file, color differences between screens and printed materials, or other customer-selected options.

That said, we stand behind our craftsmanship and want you to be happy with your order. If there is a problem with your product, please contact us so we can review the issue and help find the right solution.

Custom Orders

All custom products are made to order and are final sale once production has started. This includes products created with your uploaded photo, artwork, design, logo, text, or selected product options.

Please carefully review your image, crop, product type, size, material, finish, quantity, shipping address, and all order details before checking out.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to help if production has not started yet.

Because custom orders can move into production quickly, we cannot guarantee that changes or cancellations will be possible after an order has been placed.

Once production has started, the order cannot be canceled, refunded, changed, or exchanged.

Image Quality and Customer-Submitted Files

Eye Popping Art prints the image or design submitted with your order. The final print quality depends heavily on the quality of the uploaded file.

We are not responsible for issues caused by low-resolution images, blurry photos, dark photos, screenshots, compressed social media downloads, incorrect cropping, spelling errors in customer-submitted text, or important details placed too close to the edge of the design area.

For best results, upload the highest-quality original photo or artwork file available and review your preview carefully before ordering.

Color and Material Differences

Printed products may look slightly different from what you see on your phone, tablet, or computer screen. Screens are backlit and can vary in brightness, contrast, and color settings. Printed materials reflect light and each product material has its own texture, finish, and color response.

Because of this, slight color, brightness, contrast, texture, or finish differences are not considered defects.

Damaged Orders

We package orders carefully so they arrive safely. If your order arrives damaged, please keep the product, all packaging materials, and the shipping box.

Your order number
Photos of the damaged product
Photos of the shipping box and packaging
A brief description of the issue

Once we review the information, we will work with you to determine the best resolution, which may include a replacement when appropriate.

Production Defects or Incorrect Items

If you receive an item with a production defect or an item that does not match what you ordered, please contact us as soon as possible.

Please include your order number, photos of the issue, and a short explanation of the problem. If the issue is confirmed to be a production error, printing defect, or incorrect item, we will work with you to make it right.

Replacements

Approved replacements are produced using the original file and order details submitted with the original order. If you want to use a different image, change the crop, change the size, change the material, or alter the design, it may need to be placed as a new order.

Non-Returnable Items

Because our products are custom made, personalized, or printed on demand, the following items are not eligible for return or exchange:

Custom photo products
Personalized wall art
Products made with uploaded images, artwork, logos, or designs
Ready-made artwork printed specifically for your order
Items with customer-selected sizes, materials, finishes, frames, or options
Gift items customized for your order

How to Contact Us

If you have an issue with your order, please contact us through our Contact Us page or email us at support@eyepoppingart.com.

Please include your order number and photos when contacting us about damage, defects, or incorrect items. The more information you provide, the faster we can review your order and help resolve the issue.